Shipping policy
Shipping Policy
Last updated: April 2026
At Zemellow, we aim to deliver your orders quickly and safely while maintaining the quality of our products.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation
- Orders are not processed on Sundays or public holidays
- You will receive a confirmation email once your order is placed
Shipping & Delivery Time
- Standard delivery time: 3–7 business days depending on your location
- Delivery timelines may vary due to external factors such as courier delays or weather conditions
Shipping Charges
- Shipping charges will be calculated at checkout
- Free shipping may be available on select orders or promotions
Order Tracking
- Once your order is shipped, you will receive a tracking link via email or SMS
- You can use this link to track your order in real time
Delays & Issues
- Zemellow is not responsible for delays caused by courier partners
- If your order is delayed beyond the estimated time, please contact us and we will assist you
Delivery Attempts
- Please ensure someone is available at the delivery address
- If delivery fails after multiple attempts, the order may be returned
Damaged or Incorrect Orders
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Share your order ID and photos of the product
- We will arrange a replacement after verification
Important Note
- Due to the nature of food products, we do not accept returns once delivered
- Please ensure your delivery details are correct before placing the order
Contact Us
For any shipping-related queries: