Refund policy
Return & Refund Policy
At Zemellow, we take great care in delivering high-quality, hygienically packed food products.
Due to the nature of our products, we do not accept returns or offer refunds once the order has been delivered.
Exceptions (If Applicable)
We will only consider replacements in the following cases:
- Damaged or leaking packaging
- Incorrect product delivered
- Missing items in the order
Reporting an Issue
If you face any of the above issues, please contact us within 48 hours of delivery with:
- Order ID
- Photos of the product and packaging
Email: contact@zemellow.com
Important Notes
- Products once opened cannot be returned
- Requests made after 48 hours will not be accepted
- Replacement is subject to verification
Our Commitment
We ensure all products are carefully packed and quality-checked before dispatch, so you receive only the best.